How do I complain?

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We are committed to providing a high quality service to all our clients. When something goes wrong, we want you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact our Customer Complaints Team with the details. You can do so by calling 0370 197 5610 or emailing complaints@formic.com.

A copy of our Complaints Handling Policy is available on request.

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