IMPLEMENTATION, TRAINING AND SUPPORT
All Formic solutions are provided as a full managed service and we aim to have implementation finished in 4 to 6 weeks.
IMPLEMENTATION
The key to a successful implementation is a Formic workshop which ensures we fully understand exactly what is required, agree priorities and agree what content and KPI’s are required for the dashboards.
Formic
Workshop
Understand
Requirements
Surveys and
dashboard
specific to
Trust and
Key users
Priorities for
initial release
Train key
users
Go live in
4 to 6
weeks
TRAINING
All Formic solutions are provided as a full managed service. As part of the implementation, we provide videos on how to use the dashboards, with training sessions also available for those who want to build their own surveys and dashboards.
Classes
delivered live
online
2 day class
for building
surveys
1 day class
for building
dashboards
Videos for
users on
how to use
their own
dashboard
SUPPORT
The Formic managed service includes support, upgrades and bug fixes. Support is available by phone or online.
Phone and
online support
Resolve
technical
issues
Manage
upgrades to
new versions
Add
additional
modules
General advice
and guidance