PRIVACY POLICY

We are Formic Ltd, registered in England and Wales number 02424786 at First Floor, Lumiere, Elstree Way, Borehamwood, Herts, WD6 1JH

Our trading address is Formic Healthcare, 8 The Square, Stockley Park, Uxbridge UB11 1FW

We take our responsibility for protecting and respecting your privacy very seriously.

Our privacy policy explains when and why we collect personal information about those who visit our website, use our services or interact with us, the type of information we collect, how we use it, the conditions under which we may disclose it to others, how we keep it secure and your rights and choices as to how we use that information.

This policy may be reviewed and updated from time to time so you may wish to occasionally check our policy to ensure that you are happy with any changes. By using our website or our services, you are agreeing to be bound by this Policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@formic.co.uk or in writing to Formic Ltd, 8 The Square, Stockley Park, Uxbridge UB11 1FW.

How do we collect information from you?

We obtain information about you when you visit our website, contact us about our products and services, submit a request for a quotation, place an order, or if you register to receive email communications from us. If you contact us for employment purposes or to supply products and services, we may also keep a record of that correspondence, and your information.

What type of information is collected from you?

The personal information we collect could include your name, address, email address, IP address, and information regarding what pages are accessed on our website and when. If you request a quotation or purchase a product and/or service from us, we will also collect a relevant telephone number. Should you contact us for employment purposes or to supply products and services, we may collect any relevant personal details you provide to us. 

How is your information used?

We use personal data held about you for the following purposes in line with the legitimate interest to administer the website and to interact with users when they request our products and/or services, or offer to provide us with products and/or services. We may use your information to:

• Process an enquiry or a quotation that you have requested from us
• Provide you with products and services that you request from us, or information about them where you have asked to be contacted for such purposes
• Carry out our obligations arising from any contracts entered into by you and us
• Seek your views or comments on the services we provide
• Notify you of changes to our products and services
• Send you communications that you have requested or that may be of legitimate interest to you by post, telephone, or other electronic means. These may include information about news, offers, campaigns, or advice and best practice (see the section on ‘Marketing’ below for further information).

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Marketing

We would like to provide you with information about products and services which we believe to be of legitimate business interest to you and may contact you about these by post, telephone, or other electronic means. We may send marketing communications to e-mail addresses we hold unless you have opted out. We will give you the opportunity to opt out of receiving marketing communications from us each time we contact you. Also, you can change your marketing preferences at any time by clicking on the ‘unsubscribe’ link in any of our marketing communications or by emailing us at info@formic.co.uk

Access to your information

We will not share your information with third parties for marketing purposes.

We will not sell or rent your information to third parties.

We may transfer your personal information to a third party if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our stakeholders and customers, or as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We will however take steps to ensure that your privacy rights continue to be protected to the best of our ability.

We may transfer your personal information to allow us to fulfil certain aspects of any service. e.g. service providers who provide IT, secure e-mail marketing platforms, or physically deliver a product. Where we do this, we insist that any third-party data processor adheres to the protection of your personal information to at least the same standard as we do and in line with The Data Protection Act 2018. www.gov.uk/data-protection

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us, please contact us using email info@formic.co.uk or telephone +44(0)370 197 5600

We will only contact you for marketing purposes if we genuinely believe there is a legitimate potential interest in our solutions or services. We will not contact you for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at info@formic.co.uk or by telephone at +44 (0) 370 197 5600

Access to and updating your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@formic.co.uk or telephone +44 (0)370 197 5600 or write to us at Formic Healthcare, 8 The Square, Stockley Park, Uxbridge UB11 1FW

You have the right to ask for a copy of the information we hold about you, and we will not make a charge for providing this information.

Security precautions in place to protect the loss, misuse, or alteration of your information

When you provide us with personal information, we take steps to ensure that it is treated securely using appropriate physical site security, electronic firewall security, and encrypted and password-protected file servers. We currently do not process or retain any credit card information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password that enables you to access certain parts of our website and/or to keep your data secure, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store some of your preferences. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may from time to time contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of the UK

As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside of the United Kingdom (UK).

By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing, or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services.

Website Analytics

Our website may use Google Analytics for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting

Changes to this Policy

This Privacy Policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. This policy was last updated in October 2023.