Processing Patient Care Report (PCR/PRF Forms)
4 of the UK’s Ambulance Service NHS Foundation Trusts use Formic to scan and process their PCR/PRF Forms, speeding up the capture of information from millions of Patient Report Forms.
Previously, these Ambulance Services had processed these forms by manually entering the data, which was labour intensive, time consuming and subject to error.
Using Formic solutions, the data from these forms can now be scanned and processed electronically. This eliminates the incredibly time-consuming task of the data being manually keyed by office staff. It prevents backlogs and as a result, reports generated are within date, are accurate and provide great value in measuring and improving the service.
One of our Ambulance Service customers currently process around 600,000 Patient Care Record forms annually, from multiple geographic collection areas. Previously the manual effort required to input the data was significant and the results were unreliable, therefore the Trust decided to invest in a system that is capable of scanning, automatically extracting and validating data from their PCR forms.
The PCR forms contain a mixture of field types; handwritten, tick box and free text areas, with volumes at around 60,000 A3 forms per calendar month. There is also the requirement to scan another two form types that account for around 1000 A4 forms a month. In the future, the Ambulance Service intends to extend the use of the system to process clinical audit forms, patient satisfaction, patient experience and vehicle cleanliness surveys.
In just under a year, already the Ambulance Service is not only seeing efficiency savings through capturing data automatically, but also has seen a dramatic improvement in the time to which queries and issues can be resolved. All data and image of the PCR form can be searched and retrieved using Formic DataView.
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