Leading Friends & Family Test provider to exhibit at NHS England patient insight event

Leading patient experience and NHS Friends and Family Test survey provider Formic Solutions is to exhibit at NHS England’s Patient Insight and Feedback Conference on 17th March 2016 in Leeds.

The event will mark the advances made in patient-driven quality improvement after the introduction of the NHS Friends and Family Test patient feedback survey in 2013, with awards for some of the most successful examples of how NHS trusts are using patient insight to drive improved patient experience, both in hospitals, but also in GP and dental surgeries.

Formic works with hundreds of NHS customers to provide Friends and Family Test and patient experience solutions across all care settings, and its attendance at the event reinforces its commitment to supporting the NHS make the most of patient insight as a means of quality improvement.

“NHS England’s Patient Insight event is a welcome celebration of the achievements of NHS trusts and other care providers in using patient feedback to deliver tangible quality and service improvements. We will be sharing our experiences of how we can help trusts and healthcare providers make the most of the Friends and Family Test and patient experience to deliver great care,” said John Morley, CEO of Formic Solutions, who will be attending the event.

Hundreds of delegates are expected to attend the event at the Queens Hotel in central Leeds, which will help raise awareness of the achievements of the NHS Friends and Family Test across the different care settings in which it is in use. The day will also feature updates on NHS England’s insight strategy, and presentations from Ipsos MORI and The King’s Fund.

Anu Singh, director of patient and public participation and insight at NHS England, will chair the conference. She said she hopes that the event will provide new guidance and discuss how we can make better use of research and data to understand the views and experiences of patients. Plus, the conference is seen as an important first step to the formation of a number of insight networks across the country.

Jocelyn Cornwell from the Point of Care Foundation will deliver the keynote speech, which will discuss what feedback means for patients and their carers, and cover how patients and their carers feel that the NHS should use their feedback.

In addition to a number of workshops, Neil Churchill, director of patient experience at NHS England will facilitate a Q&A sessions with some of the leading lights involved in patient insight, including Ben Page, chief executive of market research firm Ipsos MORI.

Visit Formic at the event on Stand 8 in the ballroom reception. If you would like to arrange a meeting, please contact John Morley on: john.morley@formic.co.uk

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