Friends & Family Test

Formic’s Friends and Family Test (FFT) survey solution provides fast, accurate and multichannel data capture, analysis and real-time reporting, and is rapidly helping increase FFT completion rates for healthcare providers, commissioners, GPs, dentists and other healthcare organisations.

Quick and easy to set up, Formic’s FFT solution is cost effective and scalable, and collects and validates information for use in a central database using paper and online formats, and can feature large print and child-friendly response formats to make them as inclusive as possible.

Fully compliant with NHS England methodology and best practice, our solutions allow users to build their own surveys, or choose from an extensive survey template library. Customers can print their own FFT surveys, or we can do this for you.

Formic works safely and securely with your IT systems, and can either be installed on your organisation’s IT infrastructure, or be hosted and accessed via the cloud. This means that you can use our technology to support as many FFT surveys as you would like, in ways that meet the needs of you and your patients.

Contact us now on +44(0) 370 197 5608 or info@formic.co.uk to see how we can help you with our Friends and Family Test survey solutions.

Surveys can be distributed across the patient journey using paper, online, on mobile or tablet, on touchscreen or via kiosks. Results come through to an easy to use dashboard and then broken down by specialty and location. Reports can be generated daily, weekly or monthly, and fed into a secure central database that can then be used to support internal and external reporting requirements. Nominated personnel can access the responses securely from a desktop or mobile device.

This enables powerful, real-time reporting on patient feedback across one or several organisations, and includes comment snippets that can easily be displayed online or put on display, which can have a positive impact on staff morale.

The Formic platform is used by over 200 NHS and public sector customers to turn data into insight, and provides the foundation for immediate and sustained quality and service improvements. As well as the FFT, Formic supports patient and staff experience surveys, and clinical audit.

Formic is listed on the GP Systems of Choice Framework.

Find out more about what Formic can offer in our FAQs.

  • Tried and tested solution that can be deployed at a scale and speed to suit you.
  • Compliant with NHS England methodology and suitable for national reporting systems.
  • Works with paper, online, mobile devices, tablets, touchscreen or kiosks.
  • Easy for respondents to complete, with multiple languages and response formats available.
  • Fast data collection and processing, with paper results scanned in minutes not days.
  • Multi-level real-time reporting by specialty and location, using a visually appealing dashboard and including multiple data format exports.
  • Features full training and a highly-regarded support service with free software upgrades.
  • Minimal resources required to set up and manage.
  • Onsite, hosted, or completely outsourced.
  • ISO27001 certified and IGSoC compliant, underpinned by secure user management and UK datacentres.
  • Comes from a renowned and reliable supplier with extensive healthcare experience and high customer satisfaction.
For NHS acute, mental health, community, ambulance trusts and health boards, Formic is:
  • A flexible and intuitive solution that is quick to roll out, easy to use and fast to deliver results.
  • Becoming a core part of the solution for NHS trusts using the Friends and Family Test to boost morale and identify service improvements.
  • Used by many trusts for the Friends and Family Test, but also patient experience and clinical audit. Ambulances also use Formic for patient clinical records (PCR)/patient report forms (PRF).
  • Able to provide reports in a format ready for submission to NHS England via Unify2.
  • Simple to use with other systems, and comes with extensive training and support.
For GPs and CCGs and other commissioners, Formic is:
  • Easy to use and administer, with multiple language and display options so that surveys are as inclusive as possible.
  • Simple to implement and works with common practice software.
  • Able to provide GP surgeries with an online FFT survey, as well as scan and process FFT completed cards.
  • Reporting-friendly, with results supplied monthly in a format ready for submission to NHS England and for local publication.
  • Able to provide data suitable for national reporting systems and reports that can help support trend analysis, equalities data and specific key performance indicators (KPIs).
  • Formic is listed on the GP Systems of Choice Framework (Lot 2).
  • Secure and compliant with relevant NHS information governance frameworks.
  • Able to support unlimited patient experience and FFT surveys in single and multiple locations, and can support revalidation and clinical audit.
For dentists and others in primary care, Formic is:
  • Easy to use and administer, with multiple language and display options so that surveys are as inclusive as possible.
  • Simple to implement and works with common practice software.
  • Able to scan and process FFT completed cards, as well as supply an online FFT survey.
  • Reporting-friendly, with data results supplied monthly in a format ready for submission to NHS England and for local publication.
  • Able to provide reports via a familiar dashboard that is suitable for national reporting systems and can help support trend analysis, equalities data and specific key performance indicators (KPIs).
  • Secure and compliant with relevant NHS information governance frameworks.

See how Formic can help your organisation transform insight into action

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