- May 10, 2013
Find out more about the Formic Friends and Family Test solution – please join us for a FREE webinar demonstration with Chris Nweke on Wednesday 21st May 2013 – 10:00 – 10:30
- May 10, 2013
Formic makes implementing the ‘Friends and Family Test’ simple for existing customers!
If you have already invested in a Formic solution to design, process and analyse clinical audits and questionnaires, why not utilise your software to undertake, the recently introduced ‘Friends and Family test’?
Following government announcement, starting last month, all adult acute and A&E inpatients must be offered the ‘Friends and Family Test’. This is a basic survey, with a simple question – ‘How likely are you to recommend our ward/A&E department to friends and family, should they need similar care or treatment?’
Formic is ready to help and can make the adoption and implementation of this Test very easy:
- Sign Up NOW – FREE Webinar demonstration on the Formic Friends and Family Test – with Chris Nweke on 21st May 2013 10:00-10:30 (sign up quick – maximum 20 people)
- Download TODAY –FREE ‘Friends and Family Test’ ‘ready-made’ Formic Project - you will find the Project in the Project Templates section of the Knowledge Base. If you have any difficulty, please contact Technical Support and they will talk you through it.
- Upgrade your Solution – to ‘design once’ and deploy the Test on paper, or on web, or on mobile, or on tablet, or a combination of all or many channels.
- Upgrade your Solution – to enable additional users, or another department, to use your existing Formic software
- Want to outsource? – ask us about our hosted ‘Friends and Family Test’ solution – we are already providing access to data, for many NHS Trusts, via the N3 Network (NHS secure network)
For further information or Support, please contact Gemma Males on 0870 197 5608 or email: email@example.com
- March 25, 2013
NEW Whitepaper – Adult Social Care – collecting and analysing patient experience feedback.
Following the new Health and Social Care Act, collecting and analysing patient experience feedback will become increasingly important in adult social care. Health and social care services will need to demonstrate that they continuously understand the patient experience, and show improvement in the quality of services provided.
With a perspective that comes from 20 years’ experience providing healthcare solutions, Formic believe that two factors prevent senior management from seeing the contribution and value that an organisation-wide approach to data capture could deliver. This default positioning needs to change if health and social care is to pursue its plans for joined working and delivering efficiency measures, whilst ensuring overall service improvement and public transparency. Firstly, data collection and storage has, for too long, been regarded as a departmental activity and secondly, there is an assumption that ‘clinical audit’ methodology applies only to a limited sector of the NHS (predominantly acute care).
Formic has released a free, new, whitepaper which looks at the issues faced by health and social care in providing an organisation-wide approach to collecting information from patients and staff.
Many health and social care departments probably already use a variety of quantitative and qualitative methods for collecting data on patient experience. These methods can include; postal surveys, web based feedback, comment cards and complaints. However, all of these will have little impact unless the data is held centrally and used appropriately.
Find out more on how your organisation can collect valuable, accurate, information, so that you can quickly identify improvement wins in your services, as well as highlight more complex institutional issues.
Telephone: 0870 197 5608 or email firstname.lastname@example.org
- March 4, 2013
Representatives from Public Health at Leeds City Council will be reviewing the value that Formic’s efficient information collection solution can deliver, at the Health & Social Care Conference 2013.
Lucy Jackson Public Health Consultant and Nichola Stephens-Potter Head of Intelligence and Performance Public Health, from Leeds City Council, will be guest speakers, on Formic’s behalf, at the forthcoming Health and Social Care Conference.
Formic will also be exhibiting at this annual event, run by GovKnow, which brings together over 200 key stakeholders working within and alongside the health service to discuss and debate the best way forward following on from the Health and Social Care Act reforms, passed earlier this year.
NHS Trusts already use a variety of quantitative and qualitative methods for collecting data of patients’ experience, some or most of which will be appropriate in Health and Social Care. These can include; self-completion postal surveys; in-depth interviews; telephone surveys; cognitive interviews; focus groups; online surveys; web based feedback; surveys on hand held devices; comment cards; friend and family tests; surveys on touch-screen kiosks; complaints and compliments; staff surveys; patient diaries; mystery shopping and observation; administrative data and routine statistics; care pathway mapping.
All of the above will have little impact unless the information is held centrally and used appropriately. Without strategic thought behind the information collection and its subsequent use, analysis will be segmented and overall services will unlikely improve.
Formic’s customer, Leeds City Council, will review the contribution and value that an efficient information collection solution can deliver.
Other key issues to be discussed at this conference include: the new commissioning structures in the NHS, the future of patient centred care, the changing role of local government in healthcare delivery and meeting efficiency challenges of 2015.
If you would like to attend the Conference, please contact the Event Organisers, GovKnow, on 0845 647 7000 or Book Online. Delegates are priced at £350.00 per person.
- February 25, 2013
Clinical Audit Support Centre, Clinical Audit Survey 2013-13 – Formic is delighted to have sponsored and managed the CASC (Clinical Audit Support Centre) clinical audit survey – The State of Clinical Audit – which took place in December 2012 and whose report has just been published. See: The State of Clinical Audit – Results.
Since December 2010 the Clinical Audit Support Centre (CASC) has conducted an annual clinical audit survey aimed at healthcare staff with an interest in clinical audit. CASC introduced the survey to help measure the Chief Medical Officer’s ‘reinvigoration of clinical audit’ initiative. CASC devised the online survey and now have three years of comparable data.
Formic set up and managed the 2012 online clinical audit survey. CASC sent an e-postcard on 6th December 2012 to a random selection of 700 individuals with an interest in clinical audit, inviting them to participate. Thereafter the survey was widely publicised via a range of clinical audit resources and services, including the National Clinical Audit Forum and the Clinical Audit Tools website Discussion Board. CASC also wrote to the National Audit Governance Group requested that regional members informed the wider clinical audit networks and those with an interest in clinical audit of the survey.
In total 137 responses were received. 63.4% classify themselves as ‘Clinical Audit Professionals’ and an additional 20.9% stated they are a ‘Clinical Governance Professional with responsibility for Audit’. The majority are in Acute Care.
94.2% of respondents said that they use Excel to manage clinical audit in their organisation. This ties in to our experience at Formic, with the majority of our clinical audit customers preferring to export the data from our solution to Excel for analysis.
86.9% of respondents felt that Local Audits rather than National Audits were more effective at improving patient care.
The CASC team felt that it would be useful to measure views on patient involvement in clinical audit, as this was first recommended by the Department of Health in 1994, and has been championed in recent years by many national bodies. However 59.4% of respondents rated the level of patient involvement in clinical audit as ‘poor’, and 34.6% as ‘average’.
John Morley, CEO of Formic commented: “We consider the results of this survey to provide a valuable insight on the views of clinical audit professionals in acute care and we were pleased to support the Clinical Audit Support Centre with this project. The survey was well structured and organised, giving results that lend themselves well to open discussion on future and value of local and national audits for NHS Trusts.”
- February 8, 2013
Formic to exhibit at the Clinical Audit for Improvement Conference 2013.
Over 200 delegates are anticipated and the conference will focus on how to improve clinical audit at a local level, covering topics including: communication to Trust Board, patient safety, patient experience and involvement, sustaining improvement, clinical audit as a commissioning tool and Junior Doctor master-classes.
NHS Medical Director, Professor Sir Bruce Keogh, will be opening this annual event with an update and overview on the role of national and local audit in national NHS improvement.
Other speakers confirmed include representatives from HQIP, General Medical Council, Bart’s Health NHS Trust, British Medical Association, Harrogate & District NHS FT, Care Quality Commission, Hull & East Yorkshire NHS Trust, NHS North West and the National Hip Fracture Database.