Friends & Family Test FFT – NHS Midlands & East Suppliers Market Day

Formic will be exhibiting at the NHS Midlands & East – Friends and Family Test (FFT) Suppliers Market Day on 28th July 2014 at Leicester City Football Club.

Formic will be joining nearly 20 expert organisations in FFT data collection and reporting and this event presents a fantastic opportunity to understand what is available and to look at the latest innovations all under one roof.

The day offers a rich agenda with examples of best practice in patient experience, the challenges and the opportunities from the NHS’s perspective with over 7 speakers, during the course of the day. The event also includes additional speakers from a GP Practice perspective, who will discuss their early experience in digital FFT data collection.

Confirmed Speakers:

Andrew MacPherson – Managing Director, The Strategic Projects Team
Heather Leatham – Head of Nursing, University Hospital Leicester NHS Foundation Trust
Amy Riley and Deborah Hopkins – Health in Justice – Shropshire and Staffordshire Area Team
Katie Moore – Head of Patient & Public Involvement, Nottingham University Hospital Trust
Dr Nicola Byrne – South London & Maudsley NHS Foundation Trust
Professor Nancy Fontaine/Shahid Sardar – Head of Patient Engagement – Princess Alexandra Hospital NHS Trust
Dr Tony Penney – Lakeside Surgery, Corby, Northamptonshire
Terry Davies – Patient Representative Smile Dental Practice

As part of their delivery service with the Midlands and East region, the organisers are opening the event to colleagues from other regions. If you would like to attend this event please contact us via or call on 01223 596862 and ask to speak to a member of the FFT Team.

Formic secures ISO 27001 accreditation

Formic secures ISO 27001 accreditation.

Formic, the UK’s leading provider of healthcare feedback solutions, today announced that it has achieved the highest levels of information security management – ISO 27001.  By attaining this independent certification, Formic has proven that it has designed and implemented a best-in-class information security management system (ISMS) for the company and its customers.

The ISO 27001 is the most stringent certification for information security controls and guarantees that ample security controls and other forms of risk assessment are in place to prevent and defend the confidentiality, integrity and availability of all data.  By being compliant with ISO27001 Formic has been independently verified that it has in place all of the appropriate processes to secure its data and the data of its customers.

Stuart Malcolm, Development Director of Formic, commented: “We are delighted to have achieved British Standards Institution certification.  Our customers demand data security above all else – especially our customers in healthcare and other organisations dealing with sensitive information. Formic has earned a reputation for taking data security very seriously.  The ISO 27001 certification stamps our rigorous attention to security management.”

John Morley, CEO of Formic, said: “By obtaining the ISO 27001 certification, Formic has further strengthened its commitment to establish trust with its customers regarding the way their information is secured. The certification affords a guarantee to all stakeholders that the security of the information is managed effectively and that there is a clearly documented mechanism in place dedicated to incident and risk process and management.”

Formic achieves the latest Information Governance Statement of Compliance (IGSoC)

Formic achieves the latest Information Governance Statement of Compliance (IGSoC).

Formic has passed a major accreditation, the latest Information Governance Statement of Compliance (IG SoC), so that it can assure secure connectivity access and provide technology services to the NHS and connected organisations within the NHS N3 national network.

The certification guarantees that the delivery of Formic’s patient feedback solutions are compliant with the Code of Connection and the increasing demands on information security and governance in the NHS.

The steps in the IGSoC process set out a range of security related requirements and provide assurances in respect of safeguarding the NHS N3 network and information assets that may be accessed.

Development Director at Formic, Stuart Malcolm said: “We maintain an extremely rigorous approach to maintaining our credentials and we place a high value on being part of the N3 network. Successfully achieving IGSoC status demonstrates our ability to meet the stringent security management requirements required and enables Formic to maintain a flexible and secure portfolio of healthcare solutions.”

John Morley, CEO at Formic comments: “It is a fantastic achievement for Formic to achieve the latest IGSoC accreditation.  This is a key milestone for the company as it will bring further business growth opportunities for us within the NHS and healthcare sector.”

Formic Support for Windows XP End of Life

Formic support for Windows XP end of life

After April 8 2014 Microsoft will no longer support Windows XP and will not provide security updates or patches for operating system software vulnerabilities.  Devices running Windows XP are therefore not considered protected.

In line with this, Formic Fusion installed on a Windows XP operating system will only continue to be supported for 6 months, until October 8 2014. During this period Formic hopes to notify remaining Windows XP users of its end-of-life status and provide support and information on upgrading to an alternative supported operating system.

Stuart Malcolm, Development Director at Formic said: “Unsupported and unpatched environments are vulnerable to security risks, this may result in a suspension of certifications, and/or public notification of the organisation’s inability to maintain its systems and customer information. In line with information governance best practice, we will cease to support Formic Fusion installations on Windows XP and we will not support new version of applications on Windows XP in 2014.”

If your organisation is currently using Windows XP and will be shortly migrating to an alternative operating system, please contact Formic for advice, support, data migration and available consultancy for the installation of the latest version of Formic Fusion v5.5, version enhancements and upgrade protection.

Telephone Paul Bingley-Hall on 0870 197 5608 or email

Visit Formic at HC2014 – The National Healthcare IT Conference

Visit Formic at HC2014 – The National Healthcare IT Conference.

We are delighted to announce that Formic will be exhibiting at HC2014 – the National Healthcare IT Conference, at Manchester Central on the 19th March 2014.


Formic will be demonstrating the very latest in patient feedback solutions in the TechUK/BCS Innovation Zone in 218.


This event is one of the most extensive IT healthcare conferences in the calendar.  HC2014 aims to address all the current healthcare reforms with a number of themes referring to the call for a paperless NHS by 2018.


Many clinical leaders will take to the stage to discuss this question, and many others, demonstrating how fundamental Health Informatics is becoming to the daily business of health and social care services across the UK.


High-level speakers confirmed to provide topical presentations on the day include:


  • Justin Whatling – Chair of BCS Health
  • Tim Kelsey – National Director for Patients and Information, NHS England
  • Andrea Sutcliffe – Chief Inspector of Adult Social Care – Care Quality Commission


Visit the event website for further details.


If you are coming to the HC2014 Conference and you would like to make a 1-2-1 appointment with either John Morley (CEO of Formic) or Chris Nweke (Professional Solutions Consultant), please call us on 0870 197 5608 or email



NCDs and clinical audit: the start of true engagement?

NCDs and clinical audit: the start of true engagement?.

Formic awarded techUK Business Professional Certificate

Formic has been awarded the techUK Business Professional Certificate – a recognised marker of professionalism.

Formic awarded techUK Business Professional Certificate

Formic awarded techUK Business Professional Certificate

Developed by techUK, the UK trade association for the technology sector, achievement of the Business Professional Certificate demonstrates professionalism and a commitment to best practice across a company’s operations.

The Business Professional Certificate has been created by experienced industry experts who are already developing and sharing best practice and who are motivated to improve their own standards and supporting the reputation of the industry. It is an assurance of professionalism to clients that want to work with suppliers committed to attaining high standards.

Julian David, CEO, techUK comments: “We are delighted to recognise the work of Formic by awarding the techUK Business Professional Certificate. techUK is proud to be able to support the development of UK tech company excellence. By achieving the Business Professional Certificate, companies such as Formic will continue to set the benchmark with regard to professional, trusted standards – this can only be good for their business and for the wider UK tech industry.”

John Morley, CEO, Formic comments: “Since Formic was founded in 1991 we have evolved suitable systems, policies and practices to meet the requirements of our clients. For 2013 we felt that the time was right to see the accreditation of the techUK Business Professional Certificate in order to endorse and ensure that we meet recognised industry benchmarks.  This certification represents a significant achievement.”

About Formic –

Formic is the UK’s leading provider of data capture software solutions for the Public Sector. Formic Fusion software automates the process of creating, deploying and analysing audits and surveys; speeding up the collection of data, improving accuracy and providing real-time reporting for effective governance.

To find out more call: 0870 197 5608 or email


About The Business Professional Certificate –

The techUK Business Professional Certificate (BPC) is a business certification that assists SMEs with improving their professionalism and will lead to customer recognition of higher business standards. The BPC will help you to stand out from your competitors, and to gain commercial advantage by showing customers – and potential customers – that you are a reputable supplier, professional and committed to continuous improvement.

The scheme covers ten components:

Information Security Policy, Business Continuity, Project Management, Proposal Review, Customer Care, Corporate Social Responsibility, Human Resources, Customer References, Professional Indemnity and Escrow.

For further information please contact Lynn Robinson, T 020 7331 2184

HQIP Annual Conference 2013

Formic has been invited by HQIP to attend and exhibit at their Annual Conference 2013.

Professor Keith Willett, Director for Acute Episodes of Care at NHS England, has been confirmed to address this year’s HQIP Conference, completing the programme for next month’s event in Nottingham. Willett, who is leading the government’s reforms of A&E services, joins a high-profile speaker line-up including CQC Chief Inspector of Hospitals Sir Mike Richards, NHS England Deputy Director of Patient Safety Bruce Warner and Dr Dylan Jones, Associate Director for Quality Standards at NICE.

Less than one third of delegate places remain for this year’s conference. Tickets for the two-day event, which takes place on Monday 14 and Tuesday 15 October 2013 at the East Midlands Conference Centre, are priced at £130 plus a booking fee of £3.36. The price also includes an evening dinner as part of the NCAPOP Awards ceremony.

The theme for this year’s conference is ‘Ensuring safety, driving improvement’. Day one will focus on using data to achieve essential patient safety and care standards, what needs to be done, what the barriers are and how they might be surmounted to reach agreed Standards. Day two then seeks to do the same for creating and maintaining an environment of continuous improvement.

Delegates will have the opportunity to select two of the six workshops offered on each day. Plus, leading healthcare analyst and broadcaster Roy Lilley will chair two key panel debates at the conference.

The HQIP Annual Conference, first held in 2009, has become a must-attend forum for everyone involved in quality improvement – two days, fully focused on interactive education, sharing best practice and opportunities for crucial networking for clinicians, boards, audit professionals and service users

Implementing technology to drive quality in integrated health services

Implementing Technology to Drive Quality in Integrated Health Services and Improve the Patient and Clinician Experience.

Formic is to exhibit at the forthcoming Kable Smart Healthcare Conference  on November 19th 2013.  The Conference aims to bring together key members of the health sector to share experience and gain practical guidance on integrating the latest technologies into health provision and service management.

IT and technology, such as Formic, offer many opportunities to enhance the delivery of health services, improve the patient experience and advance integrated health.

The event is free to attend and has been designed to provide focused workshops and sessions to help healthcare organisations to find the scalable, easy-to-implement solutions which will provide better health outcomes within stretched budgets and to assist practitioners in the management of their services.

Sessions will consider:

  • Utilising technology to benefit both the patient and the clinician
  • How changes to the commissioning process has impacted the adoption of technology
  • How the introduction of Academic Health Science Networks is promoting collaboration and opening development opportunities
  • Integrating data management solutions to improve data flow throughout the health service
  • Opening access to patient data to drive R&D
  • Maximising the potential in telehealth to improve LTC services and other public health provision
  • Progress in delivering electronic patient records – is the NHS on course to be paperless?

To register to attend or to find out more, visit:


Hospitals launch maternity patient survey

From October 2013, women who use maternity services are to be asked to give feedback on the quality of their care. Like the recently introduced ‘Friends and Family Test’, the maternity patient survey will collect timely patient feedback which can be used to improve maternity care and identify the best performing hospitals.


The questions and related methodology in the maternity patient survey were developed following a rigorous, pilot testing period at Liverpool and Women’s Hospital NHS Foundation Trust, Guy’s and St Thomas’ NHS Foundation Trust, Imperial College Healthcare NHS Trust, Portsmouth Hospitals’ NHS Trust, and also supported by the Royal College of Midwives, The Royal College of Obstetricians and Gynae and The National Childbirth Trust.


Formic’s patient feedback solution is a simple way to capture and report maternity users’ feedback.  We have example Maternity Patient Surveys already designed and ready to go.


Formic software enables hospitals to offer patients a number of different ways in which they can complete the Maternity Test, not just online, but also on paper, mobile, tablet pc and kiosk surveys.  The results from all different channels are then integrated into one central database for analysis and reporting.


At Formic, if preferred, we can host, manage and create reports for the Maternity and Friends and Family Test on your behalf.


For further information, or to arrange either a face-to-face or online demonstration, please contact us on: 0870 187 5608 or email

« Previous Entries