Visit Formic at HC2014 – The National Healthcare IT Conference

Visit Formic at HC2014 – The National Healthcare IT Conference.

We are delighted to announce that Formic will be exhibiting at HC2014 – the National Healthcare IT Conference, at Manchester Central on the 19th March 2014.


Formic will be demonstrating the very latest in patient feedback solutions in the TechUK/BCS Innovation Zone in 218.


This event is one of the most extensive IT healthcare conferences in the calendar.  HC2014 aims to address all the current healthcare reforms with a number of themes referring to the call for a paperless NHS by 2018.


Many clinical leaders will take to the stage to discuss this question, and many others, demonstrating how fundamental Health Informatics is becoming to the daily business of health and social care services across the UK.


High-level speakers confirmed to provide topical presentations on the day include:


  • Justin Whatling – Chair of BCS Health
  • Tim Kelsey – National Director for Patients and Information, NHS England
  • Andrea Sutcliffe – Chief Inspector of Adult Social Care – Care Quality Commission


Visit the event website for further details.


If you are coming to the HC2014 Conference and you would like to make a 1-2-1 appointment with either John Morley (CEO of Formic) or Chris Nweke (Professional Solutions Consultant), please call us on 0870 197 5608 or email



NCDs and clinical audit: the start of true engagement?

NCDs and clinical audit: the start of true engagement?.

Formic awarded techUK Business Professional Certificate

Formic has been awarded the techUK Business Professional Certificate – a recognised marker of professionalism.

Formic awarded techUK Business Professional Certificate

Formic awarded techUK Business Professional Certificate

Developed by techUK, the UK trade association for the technology sector, achievement of the Business Professional Certificate demonstrates professionalism and a commitment to best practice across a company’s operations.

The Business Professional Certificate has been created by experienced industry experts who are already developing and sharing best practice and who are motivated to improve their own standards and supporting the reputation of the industry. It is an assurance of professionalism to clients that want to work with suppliers committed to attaining high standards.

Julian David, CEO, techUK comments: “We are delighted to recognise the work of Formic by awarding the techUK Business Professional Certificate. techUK is proud to be able to support the development of UK tech company excellence. By achieving the Business Professional Certificate, companies such as Formic will continue to set the benchmark with regard to professional, trusted standards – this can only be good for their business and for the wider UK tech industry.”

John Morley, CEO, Formic comments: “Since Formic was founded in 1991 we have evolved suitable systems, policies and practices to meet the requirements of our clients. For 2013 we felt that the time was right to see the accreditation of the techUK Business Professional Certificate in order to endorse and ensure that we meet recognised industry benchmarks.  This certification represents a significant achievement.”

About Formic –

Formic is the UK’s leading provider of data capture software solutions for the Public Sector. Formic Fusion software automates the process of creating, deploying and analysing audits and surveys; speeding up the collection of data, improving accuracy and providing real-time reporting for effective governance.

To find out more call: 0870 197 5608 or email


About The Business Professional Certificate –

The techUK Business Professional Certificate (BPC) is a business certification that assists SMEs with improving their professionalism and will lead to customer recognition of higher business standards. The BPC will help you to stand out from your competitors, and to gain commercial advantage by showing customers – and potential customers – that you are a reputable supplier, professional and committed to continuous improvement.

The scheme covers ten components:

Information Security Policy, Business Continuity, Project Management, Proposal Review, Customer Care, Corporate Social Responsibility, Human Resources, Customer References, Professional Indemnity and Escrow.

For further information please contact Lynn Robinson, T 020 7331 2184

HQIP Annual Conference 2013

Formic has been invited by HQIP to attend and exhibit at their Annual Conference 2013.

Professor Keith Willett, Director for Acute Episodes of Care at NHS England, has been confirmed to address this year’s HQIP Conference, completing the programme for next month’s event in Nottingham. Willett, who is leading the government’s reforms of A&E services, joins a high-profile speaker line-up including CQC Chief Inspector of Hospitals Sir Mike Richards, NHS England Deputy Director of Patient Safety Bruce Warner and Dr Dylan Jones, Associate Director for Quality Standards at NICE.

Less than one third of delegate places remain for this year’s conference. Tickets for the two-day event, which takes place on Monday 14 and Tuesday 15 October 2013 at the East Midlands Conference Centre, are priced at £130 plus a booking fee of £3.36. The price also includes an evening dinner as part of the NCAPOP Awards ceremony.

The theme for this year’s conference is ‘Ensuring safety, driving improvement’. Day one will focus on using data to achieve essential patient safety and care standards, what needs to be done, what the barriers are and how they might be surmounted to reach agreed Standards. Day two then seeks to do the same for creating and maintaining an environment of continuous improvement.

Delegates will have the opportunity to select two of the six workshops offered on each day. Plus, leading healthcare analyst and broadcaster Roy Lilley will chair two key panel debates at the conference.

The HQIP Annual Conference, first held in 2009, has become a must-attend forum for everyone involved in quality improvement – two days, fully focused on interactive education, sharing best practice and opportunities for crucial networking for clinicians, boards, audit professionals and service users

Implementing technology to drive quality in integrated health services

Implementing Technology to Drive Quality in Integrated Health Services and Improve the Patient and Clinician Experience.

Formic is to exhibit at the forthcoming Kable Smart Healthcare Conference  on November 19th 2013.  The Conference aims to bring together key members of the health sector to share experience and gain practical guidance on integrating the latest technologies into health provision and service management.

IT and technology, such as Formic, offer many opportunities to enhance the delivery of health services, improve the patient experience and advance integrated health.

The event is free to attend and has been designed to provide focused workshops and sessions to help healthcare organisations to find the scalable, easy-to-implement solutions which will provide better health outcomes within stretched budgets and to assist practitioners in the management of their services.

Sessions will consider:

  • Utilising technology to benefit both the patient and the clinician
  • How changes to the commissioning process has impacted the adoption of technology
  • How the introduction of Academic Health Science Networks is promoting collaboration and opening development opportunities
  • Integrating data management solutions to improve data flow throughout the health service
  • Opening access to patient data to drive R&D
  • Maximising the potential in telehealth to improve LTC services and other public health provision
  • Progress in delivering electronic patient records – is the NHS on course to be paperless?

To register to attend or to find out more, visit:


Hospitals launch maternity patient survey

From October 2013, women who use maternity services are to be asked to give feedback on the quality of their care. Like the recently introduced ‘Friends and Family Test’, the maternity patient survey will collect timely patient feedback which can be used to improve maternity care and identify the best performing hospitals.


The questions and related methodology in the maternity patient survey were developed following a rigorous, pilot testing period at Liverpool and Women’s Hospital NHS Foundation Trust, Guy’s and St Thomas’ NHS Foundation Trust, Imperial College Healthcare NHS Trust, Portsmouth Hospitals’ NHS Trust, and also supported by the Royal College of Midwives, The Royal College of Obstetricians and Gynae and The National Childbirth Trust.


Formic’s patient feedback solution is a simple way to capture and report maternity users’ feedback.  We have example Maternity Patient Surveys already designed and ready to go.


Formic software enables hospitals to offer patients a number of different ways in which they can complete the Maternity Test, not just online, but also on paper, mobile, tablet pc and kiosk surveys.  The results from all different channels are then integrated into one central database for analysis and reporting.


At Formic, if preferred, we can host, manage and create reports for the Maternity and Friends and Family Test on your behalf.


For further information, or to arrange either a face-to-face or online demonstration, please contact us on: 0870 187 5608 or email

A practical guide for health and social care managers on facilitating patient feedback

Is your organisation having difficulty in identifying the right solution to ensure structured, clean, patient feedback, is available to underpin the care process; in every clinic, surgery, during a home care visit, and on every ward?

With the coming together of local primary healthcare and local authority social service organisations, there are a number of requirements that need to be addressed. Many of these requirements are new and driven by the government’s desire to ensure that the provision of all health and social care is patient-centred and that there is a demonstrable commitment to improving the quality and consistency of these services.

Formic has a long record of working with both Acute and Primary care organisations in the NHS in this regard. Specifically, we are the market leader in providing clinical audit systems, with over 20 years’ experience. In addition, in recent years, we have become a major player in providing Trust-wide patient feedback solutions that facilitate patients to provide feedback across the complete range of services delivered to them.

If you are currently reviewing your patient feedback strategy and process, you are invited to download our free practical guide: Delivering Information to the Heart of Health and Social Care.

We would also welcome the opportunity to meet with you to explain how we are helping other organisations, like yours, to deliver on the vision of quality care for all.



Free Webinar: Formic Friends and Family Test

Find out more about the Formic Friends and Family Test solution – please join us for a FREE webinar demonstration with Chris Nweke on Wednesday 21st May 2013 – 10:00 – 10:30

Sign Up NOW – FREE Webinar demonstration on the Formic Friends and Family Test 

Formic makes implementing the Friends and Family Test simple for existing customers.

Formic makes implementing the ‘Friends and Family Test’ simple for existing customers!

If you have already invested in a Formic solution to design, process and analyse clinical audits and questionnaires,  why not utilise your software to undertake, the recently introduced ‘Friends and Family test’?

Following government announcement, starting last month, all adult acute and A&E inpatients must be offered the ‘Friends and Family Test’. This is a basic survey, with a simple question – ‘How likely are you to recommend our ward/A&E department to friends and family, should they need similar care or treatment?’

Formic is ready to help and can make the adoption and implementation of this Test very easy:

  • Sign Up NOW – FREE Webinar demonstration on the Formic Friends and Family Test – with Chris Nweke on 21st May 2013 10:00-10:30 (sign up quick – maximum 20 people)
  • Download TODAY –FREE ‘Friends and Family Test’ ‘ready-made’ Formic Project - you will find the Project in the Project Templates section of the Knowledge Base.  If you have any difficulty, please contact Technical Support and they will talk you through it.
  • Upgrade your Solution – to ‘design once’ and deploy the Test on paper, or on web, or on mobile, or on tablet, or a combination of all or many channels.
  • Upgrade your Solution – to enable additional users, or another department, to use your existing Formic software
  • Want to outsource? – ask us about our hosted ‘Friends and Family Test’ solution – we are already providing access to data, for many NHS Trusts, via the N3 Network (NHS secure network)

For further information or Support, please contact Gemma Males on 0870 197 5608 or email:



New whitepaper – collecting and analysing patient experience feedback in adult social care.

NEW Whitepaper – Adult Social Care – collecting and analysing patient experience feedback.

Following the new Health and Social Care Act, collecting and analysing patient experience feedback will become increasingly important in adult social care.   Health and social care services will need to demonstrate that they continuously understand the patient experience, and show improvement in the quality of services provided.

With a perspective that comes from 20 years’ experience providing healthcare solutions, Formic believe that two factors prevent senior management from seeing the contribution and value that an organisation-wide approach to data capture could deliver. This default positioning needs to change if health and social care is to pursue its plans for joined working and delivering efficiency measures, whilst ensuring overall service improvement and public transparency. Firstly, data collection and storage has, for too long, been regarded as a departmental activity and secondly, there is an assumption that ‘clinical audit’ methodology applies only to a limited sector of the NHS (predominantly acute care).

Formic has released a free, new, whitepaper which looks at the issues faced by health and social care in providing an organisation-wide approach to collecting information from patients and staff.

Many health and social care departments probably already use a variety of quantitative and qualitative methods for collecting data on patient experience.  These methods can include; postal surveys, web based feedback, comment cards and complaints. However, all of these will have little impact unless the data is held centrally and used appropriately.

Find out more on how your organisation can collect valuable, accurate, information, so that you can quickly identify improvement wins in your services, as well as highlight more complex institutional issues.

Download or request your free whitepaper: Delivering Information to the Heart of Health and Social Care.


Telephone: 0870 197 5608 or email

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